Return and Refund Policy

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1. Overview

This Return and Refund Policy applies to services and products provided by Wholesalestorefa. This policy complies with Australian Consumer Law and outlines your rights and our obligations regarding returns and refunds.

2. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you are entitled to:

• A replacement or refund if there is a major failure with our services
• Compensation for any reasonably foreseeable loss or damage
• Repair, replacement, or refund for goods that are faulty, not as described, or do not meet acceptable quality standards

These rights cannot be excluded, restricted, or modified.

3. Service Cancellations

Design Consultations

If you cancel a design consultation:

• More than 48 hours before the scheduled time: Full refund
• Less than 48 hours before the scheduled time: 50% refund
• On the day or no-show: No refund

Installation Services

If you cancel an installation service:

• More than 7 days before the scheduled date: Full refund of deposit
• Less than 7 days before the scheduled date: Deposit is non-refundable
• If we are unable to complete the service due to our fault: Full refund

Maintenance Services

Maintenance service contracts can be cancelled with 30 days written notice. Refunds for unused portions will be calculated on a pro-rata basis.

4. Product Returns

Plants and Living Materials

Due to the nature of living plants, returns are only accepted if:

• The plant arrives dead or severely damaged
• The plant is not as described
• You notify us within 48 hours of delivery

We will provide a replacement or full refund for plants that meet these criteria.

Garden Supplies and Equipment

Unused garden supplies and equipment can be returned within 14 days of purchase if:

• The item is in its original packaging
• The item is unused and in saleable condition
• You provide proof of purchase

Custom-made items (such as raised beds built to specific dimensions) are not returnable unless there is a manufacturing defect.

5. Refund Process

To request a refund:

1. Contact us within the applicable time frame
2. Provide your order number or service details
3. Explain the reason for the refund request
4. Provide any relevant photos or documentation

Refunds will be processed within 10 business days of approval and will be issued to the original payment method.

6. Warranty on Services

We provide a 90-day warranty on our installation services. If plants fail to establish or there are issues with the installation due to our workmanship, we will:

• Replace failed plants at no cost
• Rectify any installation issues
• Provide additional support and guidance

This warranty does not cover damage caused by:

• Extreme weather events
• Pest or disease issues not present at installation
• Lack of proper care or maintenance
• Unauthorised modifications

7. Change of Mind

For change of mind returns on products (not services):

• Items must be returned within 14 days of purchase
• Items must be unused and in original condition
• Original packaging must be included
• A restocking fee of 20% may apply

Change of mind does not apply to custom-made items or services that have already been performed.

8. Exchanges

We are happy to exchange products of equal value within 14 days of purchase, subject to availability. Items must be unused and in original condition with packaging.

9. Shipping and Return Costs

If a return is due to our error or a faulty product, we will cover all return shipping costs. For change of mind returns, you are responsible for return shipping costs.

10. Disputes and Complaints

If you are not satisfied with our resolution of a return or refund request, you can:

• Contact us directly to discuss the matter further
• Lodge a complaint with the Western Australian Department of Mines, Industry Regulation and Safety
• Seek assistance from the Australian Competition and Consumer Commission (ACCC)

11. Contact Us

For return and refund enquiries, please contact us:

Wholesalestorefa
The Mezz Shopping Centre
4/148 Scarborough Beach Rd
Mount Hawthorn WA 6016, Australia
Phone: +61 8 9444 8604
Email: bloom@wholesalestorefa.world